Cancellation Policy

At Catitru, we understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below.

Cancellation Timeframe

✔ You may cancel your order within 1 hour of placing it.
✔ We strive to process orders quickly, and after this timeframe, your order may have already entered the processing or shipping phase.

How to Cancel an Order

📩 Contact us immediately at contact@catitru.shop with your order number and request to cancel.
🔹 Our customer service team will check the order status, and if within the 1-hour window, assist in canceling the order.
🔹 If the order has already been processed, we will guide you on the next steps, which may include initiating a return.

Refund for Canceled Orders

✔ If the cancellation is successful within the 1-hour timeframe, a refund will be issued to your original payment method.
✔ Please allow a few business days for the refund to reflect in your account.

Late Cancellation

🚫 Unfortunately, we cannot guarantee cancellations after the 1-hour window, as your order may have already been processed.
✔ In such cases, please follow our Return and Refund Policy.

Contact Information

For cancellation requests or any inquiries, please contact us at contact@catitru.shop. Our customer service team is here to assist you!

Policy Updates

Catitru reserves the right to update or modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing Catitru! We appreciate your understanding and cooperation. 😊